At Divyalife Rudraksha, we strive to provide high-quality and authentic Rudraksha beads and spiritual products. Your satisfaction is our priority, and we have a fair and transparent refund and return policy to ensure a smooth shopping experience.
1. Return Policy
- We accept returns only in the case of damaged, defective, or incorrect items received.
- Returns must be requested within 7 days of receiving the order.
- The product must be in its original condition, unused, and in its original packaging along with any certificates or documentation provided.
- We do not accept returns for items that have been used, customized, energized (blessed), or damaged due to improper handling.
2. Refund Policy
- Refunds are processed only for eligible returns.
- Once we receive the returned item and verify its condition, a refund will be credited within 5-7 business days.
- Refunds will be credited to the original payment method used at the time of purchase.
- Shipping and handling charges are non-refundable unless the return is due to an error on our part (wrong or defective item sent).
3. Exchange Policy
- If you receive a defective or incorrect item, we offer free replacements in 7 days.
- If the desired product is unavailable, you may opt for a refund or choose an alternative product of equal value.
4. Cancellation Policy
- Orders can be canceled within 24 hours of placement if they have not been shipped.
- Once an order has been shipped, cancellation is not possible. However, you may request a return upon receiving the order if it meets the return criteria.
5. How to Initiate a Return or Refund?
To request a return or refund, please follow these steps:
- Contact our customer support at Info@divyaliferudraksha.com or +91 90432 07700 within 7 days of receiving your order.
- Provide your order details, reason for return, and supporting images (if applicable).
- Our team will review your request and provide further instructions.
- Ship the product back to the provided return address.
- Once we receive and verify the item, the refund or exchange process will be initiated.
6. Important Notes
- We are not responsible for return shipping costs unless the product was received in a damaged or incorrect condition.
- Rudraksha beads are sacred items; thus, we recommend careful handling. Energized and custom-made products are non-returnable and non-refundable.
- We reserve the right to reject returns that do not meet our policy criteria.
For any further queries, feel free to contact us at Info@divyaliferudraksha.com.
Thank you for choosing Divyalife Rudraksha for your spiritual journey!
